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First, make sure the switch on the back of the unit is in the on (1) position. Second, you may need to raise the selected temperature to get the unit to come on. If neither of these solve the problem, please call Customer Service at 1-888-281-9031.

The heater is equipped with a safety feature that keeps it from getting too hot. If the heater will not turn back on, it could be because that safety feature was activated. Shut the power off, unplug the unit and let it cool down for approximately 30-45 minutes. Take this time to clean your filter. After the unit has cooled down, try plugging it in and turning it back on. If this does not solve the problem, please call Customer Service at 1-888-281-9031.

The Comfort Deluxe heater is an appliance. It’s never recommended to run more than one appliance on the same circuit. Make sure the heater is plugged into a grounded, 3-prong outlet and that it does not share a circuit breaker with any other appliances.

First, try cleaning the filter (check manual for details). If cleaning the filter does not solve the problem, please call Customer Service at 1-888-281-9031.

When the Comfort Deluxe unit heats up, some users may notice a smell for the first few minutes. This smell is the result of various internal components coming in to contact with elevated heat levels for the first time. The smell will dissipate after the unit runs for a few minutes.

Most issues, including air-flow, can be resolved by cleaning the filter inside the Comfort Deluxe. Check the manual for details.

Using its thermostat, this heater will turn itself off and on in order to maintain the temperature you have selected.

This is a part of the normal cooling down process. Please do not unplug the unit while it is still running.

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